Before You Order

How a PrintLayers order actually works, start to finish.

Your printer gets it to you. There is no separate delivery charge. The price you are quoted is the whole price. Most parts are hand-delivered locally by the person who printed them; some printers will post instead. Which one applies is theirs to decide, and you agree it with them before anyone travels or posts anything.
Your address. You will be asked for one before you can check out. It is shown to your printer only after you have paid, and to nobody else.
Arranging the handover. Once you have paid, a message thread opens on your order. Agree a day, a time and where to meet there — before anyone travels. That thread is also where you will see who is bringing it.
Check it when it arrives. If it is handed to you in person, look at it while your printer is still there and say so on the spot if something is wrong. If it was posted, open it the day it arrives. Either way, raise it in your order’s message thread straight away — once you have accepted the part, it is yours.
If nobody turns up. Message your printer in that thread first. If you still have not heard back within seven days of paying, tell us and we will refund you in full. Paying does not mean you are stuck.

Asking is free. Requesting a quote costs nothing and commits you to nothing. You only pay once a printer has given you a price and you have accepted it.
Your card details never touch this site. Payment is handled entirely by Stripe. We are never shown your card number.
Once you have the part, it is yours. Every part is made for you specifically and cannot be resold to anyone else, so there are no refunds and no returns once it has reached you — including if it turns out not to do what you hoped, or not to fit. Ask questions in the message thread before your printer starts; that is what it is for. The one exception is above: if the part never reaches you at all, you get your money back.
What the price includes. Your quote covers support material (temporary plastic scaffolding printed underneath overhanging parts, then snapped off) and purge material (filament flushed out of the nozzle when changing colour, so the colours do not mix). Both are unavoidable, so both are in the price rather than added afterwards.

You will see layer lines. A 3D print is built up in thin stacked layers, so fine horizontal lines across the surface are normal and not a fault.
The bottom face will have a texture. Whatever surface the part was printed on leaves its own finish — some printers use a textured plate, others smooth. It varies between printers and is not a defect.

We print the file you give us. If the model itself is designed too tightly — moving joints that seize, parts meant to clip together that do not — that comes from the design, not the printing. Assume about 0.2mm of give in any fit. If you drew it yourself, that is the margin to leave.
Failed prints are not your problem. If a print fails partway through, your printer starts again and it does not cost you anything.
Some things cannot be printed. If a file keeps failing, or a printer looks at it and says it is not physically possible, we will tell you and you will not be charged.

About a specific order. Every quote and every order has its own message thread, in My Quotes on your profile. That reaches your printer directly and is the fastest route for anything about the part itself or the handover.
About anything else. PrintLayers is run by one person, not a support department. Use the feedback box on the home page and it will be read.

Ordering means someone will bring your part to the address you give. Please confirm you have read the above before you check out.